Sales Enablement

Champion Masterclass: Building the Skills to Identify, Build, Test and Broaden Champions to Win More Deals

Pluralsight is a leading tech-skills platform helping software, IT, and creative teams build critical capabilities through on-demand courses and real-time insights.

86%
Left With a Named Champion Test
46%
Found Their Champion Wasn't One
+65.9
NPS Across Two Global Markets

The Challenge

The rapid rise of AI shined a light on a fundamentally new selling motion for Pluralsight: larger deals, broader buying groups, and a consensus-based process spanning numerous stakeholders. Pipeline wasn't converting at the rate it should. The root cause pointed to a lack in the enterprise-selling muscle this motion demanded: identifying the right Champion, developing them, testing them over time, and building consensus across the buying group.

Having already partnered with Budburst to build a shared language for value, Pluralsight returned to solve the next problem: knowing who in their deals could carry that message forward for them when they're not in the room.

The Solution

  • Curriculum: Built a complete Champion Strategy curriculum spanning qualification, building, testing, consensus strategy, and post-sale transition.
  • Leaders as facilitators: Developed Pluralsight leaders as active co-presenters and facilitators, ready to partner in core content delivery and lead breakout groups.
  • Champion Scorecard: Designed an AI-powered interactive tool for reps to pressure-test whether a contact is a true champion or just a coach.
  • Manager coaching: Prepared managers with a coaching framework and the questions to inspect champion strength, so accountability continues beyond the workshop.
  • Workshops: Designed and delivered two facilitated workshops, each pairing a half-day leadership session with a full-day team enablement.

The Result

86% of participants left with a specific, named action to test a champion in their most important deal, and 46% recognized their "Champion" in an active deal wasn't operating as one. The program earned a +65.9 NPS (avg 8.9 of 10) across two global markets. Pipeline conversion, deal velocity, and multi-threaded deal depth are being tracked downstream.

"The biggest win is confidence. Reps are testing their champions, managers are coaching to the gaps, and that gives us a much clearer read on every deal in the forecast."
Brady NagyEVP Sales, Pluralsight
"It was the most practical and actionable sales masterclass I've had."
Workshop participantPluralsight

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